What are the size options for BlackBörk hats?
All BlackBörk hats are available in standard sizes and are unisex in design. Our products are designed to fit head circumferences between 55 cm and 61 cm.

How should BlackBörk hats be cleaned?
For the longevity of our hats, we do not recommend machine washing or dry cleaning. Gently wiping with a damp cloth and airing regularly is sufficient for cleaning.

When will my order be shipped?
Orders placed before 12:00 noon on weekdays are shipped the same day. Orders placed after 12:00 noon are processed on the next business day. Because our office is closed on weekends, orders placed at that time are prepared and shipped during the week.

How long is the delivery time?
Your orders generally reach the recipient within an average of 3 business days after being shipped. Delivery times may vary depending on the courier’s workload and the delivery destination.

Can I return or exchange the product I purchased?
Yes, you can return or exchange your order within 14 days of receiving it. The refunded amount will be returned to the card used for payment, depending on your bank, within 14 business days of receiving the returned item.

I entered my address information incorrectly when placing the order; what should I do?
If your order hasn’t been shipped yet, we may be able to update your address information. In this case, you can contact us by Whatsapp or Email ( info@blackbork.co.uk ) with your order number.

What should I do if my order arrives damaged or incomplete?
In such a case, you can contact our customer representative by sending an email to info@Blackbork.co.uk  with your order number. Your request will be evaluated as soon as possible and your issue will be resolved.

Is it possible to use my own design on the hat?
Yes, you can personalise your hat using the “Design Your Patch” option on our website. Your design will be printed on the front of the hat. However, copyrighted content such as logos, brands, and film/TV visuals will not be printed, and such orders will be cancelled.

Is it possible to return personalised (special design) products?
Products designed specifically for you are not eligible for returns or exchanges due to personalisation. We recommend that you carefully check the design details before ordering.

Do you offer gift wrapping options?
All our hats are shipped with a standard BlackBörk box. If you’d like an extra gift box, you’ll need to add a BlackBörk gift box to your cart for an additional fee.

Which courier company do you use for shipments?
All our shipments are shipped via Royal Mail. Once your order has shipped, tracking information will be sent to you via email. 

Do you have a physical store where I can see the products?
Yes, you can view and purchase our products at our showroom in Fitzrovia London.
Showroom address: 1 Charlotte Place London W1T 1SA
Working hours: Weekdays 7am – 5pm. Weekends 8:30am - 7pm.